FAQ

General FAQs

Are memory foam mattresses suitable for people with a bad back?

Yes, the Memory Foam Mattress moulds itself to the shape of your back - relieving pressure points and giving you a more comfortable night's sleep.

Is the mattress I want currently in stock?

The website shows the availability of each mattress. When a mattress is out of stock there is a red information box on the mattress detail page, notifying the expected arrival date of the next consignment. You can still place a pre-order when a mattress is out of stock.

Are your mattresses compression packed, rolled and boxed?

To ensure we can be as competitively priced as possible, Sleep Empire vacuum compress, roll and box all mattresses dispatched in the US. This ensures unnecessary transit costs are kept to a minimum, and in no way harms or damages the mattress. This also makes it considerably easier to manoeuvre the mattress up stairs, round tight corners and through doorways in the recipient's home.

Will vacuum packing damage my mattress?

Contrary to mis-information available elsewhere online, the vacuum packing process will not damage your mattress in any way. If it did, we'd be refunding thousands of customers each year. Sleep Empire use the very latest packing and processing technology and guarantee that the vacuum packing procedure will in no way damage the mattress you receive. This is evident on opening the mattress, as it will recover quickly back to its correct depth and the outer cover will be taut and uncreased.

Do we take away your old mattress when your Sleep Empire mattress is delivered?

As Sleep Empire uses an external delivery contractor we currently do not remove your old mattress. This results in savings that we pass directly on to the customer.

Do I ever have to turn an Sleep Empire memory foam mattress?

Standard sprung mattresses need to be turned to prevent and delay the sagging that occurs through time. Like all memory foam mattresses, Sleep Empire memory foam mattresses are manufactured to be laid one side up only, to achieve the body-moulding performance for which they are designed. We recommend rotating your mattress 180 degrees every 3-6 months.

Can you buy Sleep Empire mattresses in shops?

Currently, Sleep Empire does not have any licensed stock in the retail channel. This may change in the near future, however the internet-only business model allows us to retail our products at the lowest possible price direct to our customers.

Is there a maximum weight for users of Sleep Empire mattresses?

To ensure ongoing maximum performance from your Sleep Empire mattress and longevity of use, we recommend as a precaution that the mattresses are suitable for persons up to 250 lbs or combined weight approx. 490 lbs. If you do exceed this weight and would like to purchase an Sleep Empire mattress, please contact our sales team direct for advice on the composition that would suit you best.

Can an electric blanket be used on an Sleep Empire memory foam mattress?

No. Sleep Empire memory foam mattresses are temperature sensitive, meaning that the heat from an electric blanket could deform the visco-elastic foam and damage the body-moulding performance.

Is it ok to use a mattress protector with an Sleep Empire mattress?

It is fine to use a mattress protector with any of our mattresses, but they are more likely to make the mattress feel firmer and less comfortable. This happens as the mattress protector acts as a barrier between the user and the top layer of temperature sensitive visco-elastic memory foam. The less barriers that exist between the mattress and the heat emanating from the user, ensures that the foam softens and moulds to the body providing the luxurious and comfortable experience that Sleep Empire mattresses are known for. Don't forget that some of our Sleep Empire mattress has a removable, machine washable outer cover for added hygiene.

Will it work on an electrical adjustable bed?

Yes, Sleep Empire mattresses work with all types of bed bases, however we request that you double-check the dimensions of your electrical adjustable bed

Are Sleep Empire memory foam mattresses suitable for iron or pine bed frames?

Yes - Sleep Empire memory foam mattresses can be safely used with all types of bed, even adjustable electrics or Platform. We would however advise that whilst it is ok to use Sleep Empire memory foam mattresses with a slightly spring bed base it will perform better on a stable platform. If using on a slatted bed base, please ensure the gaps between the slats are no wider than 2 - 3 inches.

How does the Sleep Empire memory foam mattress compare to a sprung mattress?

Standard spring mattresses, in essence, are made up of metal coils designed to support the weight of your body. While comfortable to an extent, these coils are simply unable to provide direct support to all pressure points, and can result in muscular and skeletal aches over time. A lack of support to a key pressure point will cause you to toss and turn in order to find a more comfortable position, disturbing your night's sleep and distressing your body. Sleep Empire memory foam mattresses are designed to shape to your body, giving direct support where you need it most and providing a deep, restful sleep.

I usually get warm at night - will an Sleep Empire memory foam mattress help this?

Although memory foam mattresses have the ability to retain body heat more efficiently than standard mattresses due to their composition, Sleep Empire memory foam mattresses have an open cell structure to allow air to circulate freely through their layers. In addition to this, Sleep Empire memory foam mattresses contain a unique 'cool sleep' air flow system for increased comfort.

Can you feel the difference between varying densities of memory foam mattresses?

Yes. The higher density of a memory foam mattress, the more support and body-moulding performance it offers. There is a massive difference in densities in the memory foam mattress market, with the lowest priced examples ranking at around 2lb mark, and the very highest priced around 5lb. Sleep Empire memory foam mattresses use 4-5lb density foam, offering a high quality performance at a remarkable price. 

Why do memory foam mattresses vary so much in price?

Memory foam mattresses vary in price due to the huge differences in quality between manufacturers. Every Sleep Empire memory foam mattresses has been produced to exacting high standards, with optimum composition.

How can I be sure that Sleep Empire memory foam mattresses are the best available?

We believe that Sleep Empire memory foam mattresses are the best value high quality memory foam mattresses. In comparison to highest over price equivalent.

I have not tried an Sleep Empire memory foam mattress, so why should I buy one from a website?

Our mattresses come with the highest quality composition of  memory foam mattresses which mean that they are among the very best on the market and, combined with their outstanding price, represent what we believe to be the best value choice. We have made as much information as possible available on the website to help you come to a buying decision. All Sleep Empire Memory foam mattresses come with a *20-year guarantee.

Will the Sleep Empire memory foam mattress last under constant use?

The quality and composition of the Sleep Empire memory foam mattress ensure that it will provide years of optimum performance. Every Sleep Empire memory foam mattress comes with a *20-year guarantee.

Do memory foam mattresses encourage 'bed-bugs'?

Bed-bugs and dust mites and can be rife in the interior of mattresses. Standard sprung mattresses have a hollow core, which provide what amounts to a breeding ground for such parasites. Sleep Empire offer a far-less attractive place for dust mites and other foreign matter. Most importantly, all Sleep Empire memory foam are treated with anti allergenic solution. This treatment ensures both the mattress and the outer cover are hypo-allergenic and anti-microbial - and friendly for asthmatics.

What about allergies?

The solid core and layered materials of the Sleep Empire memory foam mattress do not provide an ideal habitat for dust mites, unlike standard sprung mattresses. This makes the Sleep Empire memory foam mattress suitable for those with dust allergies. Most importantly, all Sleep Empire memory foam mattresses are treated with UltraFresh. UltraFresh treatment ensures both the mattress and the outer cover are hypo-allergenic and anti-microbial - free of dust mites and germs, and friendly for asthmatics.

I don't feel like I'm getting a good night's sleep. Can Sleep Empire memory foam mattresses help?

Yes. The high quality Sleep Empire memory foam mattresses is specifically designed to promote comfortable sleeping, and as the mattress shapes to the contours of your body your pressure points are relieved, whilst promoting healthy and active blood circulation to all parts of the body.

Why does memory foam discolour through time?

All memory foam changes colour slightly through age, as part of its natural oxidization process. This does not affect the performance of the memory foam mattress in any way whatsoever.

Ordering and Delivery FAQs

Can I choose the delivery time or date?

When you place an order on the website, you can select a convenient delivery date of your choice.  Online orders placed for items in stock, before 2pm, Monday to Thursday, will be ship the following day. If this is inconvenient, you can choose a future delivery date during the checkout process.

When ordering an item that is out of stock, the estimate consignment arrival date is clearly indicated in a red box on the

Sleep Empire uses an external courier company for deliveries, therefore we cannot guarantee delivery on the exact specified date. However, our courier currently provide a 98% successful delivery rate for all customers 

I live in a multi-storey building, will the courier bring the item up to my property?

Due to insurance policy reasons our couriers are only permitted to deliver your item(s) to the front door of your building. Every Sleep Empire mattress is delivered vacuum-packed in order to be as easily maneuvered as possible.

What if I'm not at home when the courier attempts to deliver?

If for any reason you are not at home when the courier tries to deliver, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot. Alternatively, if possible, leave a signed note on your front door instructing the courier to leave the item with a neighbour. We are unable to leave goods which are unsigned, for insurance reasons. Please contact the depot within 24hrs, as your goods will be shipped back to Sleep Empire.

What happens when I place an order online?

We have made every effort to make the online order process as simple and convenient as possible.

When you complete your online purchase you will receive an automatic email receipt.

Once your purchase has been fully confirmed, you will receive another email from Sleep Empire that confirms the delivery date that you have selected, or any alternative delivery arrangements. 

What happens when I place an order over the phone?

We know that online ordering isn't convenient for everyone, so we have made it just as easy to place orders over the phone. Our order line is available on 877-766-7811

When placing an Sleep Empire memory foam mattresse order over the phone, the same confirmation processes apply as ordering online. However, the order will not be processed and confirmed for up to 24 hours, so the delivery and confirmation emails will be delayed slightly.


Installation FAQs

Why do you compression pack your mattresses?

Your new Sleep Empire memory foam mattress will arrive boxed, and very compact. All of our mattresses are compressed, vacuum sealed, rolled and boxed. We use the very latest technology in this process ensuring this will in no way compromise or damage your mattress. We also find this packaging process considerably reduces damage that can often be caused to a full size mattress when in transit or dispatched for delivery via third party courier.

What do I do when it arrives?

We advise that you open the box and remove the mattress, as this makes it easier to carry the mattress to the room you plan to use it in. If you plan to open and install your mattress at a later date, we recommend keeping it compression packed for a maximum period of 4 weeks from initial delivery.

(Removing the mattress from the box makes it easier to carry and manoeuvre around your home.)

It is advisable to take the mattress into the room it is to be used in prior to opening the clear, plastic cylindrical packaging. (Once this is removed, the mattress will unfurl and become more difficult to carry.) Please take great care in opening the plastic mattress packaging, if using a knife or sharp implement it is important to ensure you do not cut or nick the mattress itself.

Once you have removed the first layer of plastic packaging the mattress will unfurl. On opening the second layer of vacuum-sealed packaging, the mattress will immediately start the process of recovering to its natural depth and shape.

Can I use my mattress the same day it is delivered / opened?

Yes. The recovery process will take a maximum of 4 hours, and the mattress is fine to use the same day it is first unpackaged.

Why is there a distinct odour coming from my new mattress?

Whilst for some this can be a little unpleasant, it is entirely safe, normal, and to be expected. It is also amplified to some degree, as the mattress has been vacuum-sealed and packaged. This is however one of the major factors in Sleep Empire being able to provide such a high specification mattress at a very competitive price. Newly manufactured visco-elastic foam has a distinct odour that will dissipate over a short period of time when exposed to air. To expedite this process you can remove the outer cover and machine wash whilst airing the mattress for a day or two prior to use. We find however that the majority of customers will use their new mattress on the first evening of receiving it.


Caring for your mattress FAQs

Do I ever have to turn an Sleep Empire memory foam mattress?

Standard spring mattresses need to be turned to prevent and delay the sagging that occurs through time. Like all memory foam mattresses, Sleep Empire memory foam mattresses are manufactured to be laid one side up only, to achieve the body-moulding performance for which they are designed. We recommend rotating your mattress 180 degrees every 3-6 months.

How do I keep my memory foam mattress free of dust mites and 'bed-bugs'?

Bed-bugs and dust mites feed off discarded skin cells and can be rife in the interior of mattresses. Standard sprung mattresses have a hollow core, which provide what amounts to a breeding ground for the bugs. Sleep Empire memory foam mattresses have a solid core, with layered materials that offer a far-less attractive place for dust mites and other foreign matter. Most importantly, all Sleep Empire memory foam mattresses are treated with anti allergenic solution. This treatment ensures both the mattress and the outer cover are hypo-allergenic and anti-microbial - free of dust mites and friendly for asthmatics.

Should I rotate the Sleep Empire mattress?

We recommend that you rotate your Sleep Empire mattress (top to bottom) around every three months, in order to aid longevity of the memory foam performance.